Legal notice

Bi-Gloss Legal Notice

Last Updated: August 2026

Welcome to Bi-Gloss. By accessing and using our website, purchasing our products, or interacting with our services, you agree to the terms outlined in this Legal Notice.

Please read this notice carefully before using our website or purchasing any Bi-Gloss products.

1. General Information

Bi-Gloss provides cosmetic beauty products, including dual-ended lip gloss products, for personal cosmetic use.

All information provided on our website is intended for general informational and promotional purposes only.

While we make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate and up to date, minor variations may occur due to:

Product photography lighting
Screen settings
Manufacturing updates
Packaging changes
Natural differences between product batches

2. Cosmetic Product Disclaimer

Bi-Gloss products are cosmetic products intended to enhance appearance and provide cosmetic benefits.

Results may vary between individuals depending on factors including:

Natural lip condition
Skin type
Personal sensitivity
Application technique
Individual preferences

Bi-Gloss does not guarantee specific cosmetic results, including but not limited to:

Permanent lip enlargement
Identical results between customers
Specific appearance outcomes

Any descriptions relating to hydration, shine, plumping appearance, or cosmetic effects refer to the intended cosmetic experience and are not medical claims.

3. Skin Sensitivity & Allergies

Customers are responsible for reviewing product ingredients before use.

Although Bi-Gloss aims to provide quality cosmetic products, individual reactions may vary.

Customers should:

Perform a patch test before full application if they have sensitive skin.
Stop using the product immediately if irritation occurs.
Seek professional medical advice if required.

Bi-Gloss is not responsible for adverse reactions caused by individual allergies, sensitivities, misuse, or failure to follow product instructions.

4. Product Usage

Bi-Gloss products should only be used as intended.

Customers agree not to:

Misuse the product
Modify the product
Use the product for purposes other than cosmetic application
Share used cosmetic products due to hygiene concerns

Bi-Gloss cannot accept responsibility for damage or injury caused by improper use, misuse, or failure to follow recommended usage instructions.

5. Pricing & Availability

All prices displayed on the Bi-Gloss website are subject to change without notice.

We reserve the right to:

Correct pricing errors
Update product availability
Limit quantities
Refuse or cancel orders where necessary due to errors, suspected fraud, or unavailable stock

Where an order is cancelled due to a genuine pricing or availability error, customers will be notified and refunded where applicable.

6. Website Information & Accuracy

Bi-Gloss attempts to ensure that all website content is accurate.

However, we do not guarantee that:

The website will always be error-free.
Information will always be completely current.
The website will always be available without interruptions.

We reserve the right to update, modify, or remove website content at any time without prior notice.

7. Limitation of Liability

To the maximum extent permitted by South African law, Bi-Gloss shall not be responsible for losses, damages, delays, or expenses arising from:

Incorrect customer information provided during checkout
Courier delays outside of our reasonable control
Website interruptions
Misuse of products
Failure to follow product instructions
Unauthorised use of website content

Nothing in this notice excludes or limits any consumer rights that cannot legally be excluded under applicable South African legislation.

8. Third-Party Services

Bi-Gloss may use third-party providers including:

Payment processors
Courier companies
Website platforms
Marketing services

While we work with reputable providers, Bi-Gloss is not responsible for interruptions, delays, or failures caused by third-party services outside of our reasonable control.

9. Intellectual Property

All content on the Bi-Gloss website, including but not limited to:

Logos
Brand names
Product names
Images
Graphics
Text
Designs

is owned by or licensed to Bi-Gloss and may not be copied, reproduced, modified, or distributed without written permission.

10. Fraud Prevention

Bi-Gloss reserves the right to investigate and refuse transactions where there is reasonable suspicion of:

Fraudulent payment activity
False claims
Abuse of refund policies
Unusual purchasing behaviour

We may request additional information where necessary to verify an order.

11. Customer Responsibility

By purchasing from Bi-Gloss, customers acknowledge that they are responsible for:

Providing accurate personal and delivery information
Reading product descriptions before purchasing
Checking ingredients before use
Using products responsibly
Following applicable cosmetic usage guidelines

12. Privacy & Personal Information

Bi-Gloss respects customer privacy and processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

For more information, please review our Privacy Policy.

13. Governing Law

This Legal Notice and all purchases made through Bi-Gloss are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African legislation and consumer protection requirements.

14. Policy Updates

Bi-Gloss reserves the right to update this Legal Notice at any time.

Any changes will become effective once published on our website.

Customers are encouraged to review this page periodically.

Contact Information

For questions regarding this Legal Notice, please contact:

Bi-Gloss Customer Support

Email :maisonlume06@gmail.com

Website: maisonlume.co.za